Frequently Asked Questions

A service dog is trained to perform tasks that mitigate the disability of their handler. These tasks include guiding the blind, alerting the deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, calming a person with PTSD during an anxiety attack, and other duties specific to a disability.

To register your dog, complete the application form on our website, provide the required documentation and videos of your dog performing basic commands, pay the application fee, and submit your application for review.

You will need proof of your dog’s training, current vaccination records, and videos demonstrating your dog's ability to perform basic commands.

Yes, there is a registration fee that covers application processing, ID creation, and maintenance of registry records.

The ID kit includes a Service Dog ID Card with a QR code that links to a private biography page, a legal information card detailing the rights under the Equality Act 2010, and other supportive materials.

The bio page is private and can only be accessed by scanning the QR code on your service dog’s ID card.

Your dog should be able to perform basic commands such as sit, down, and stay reliably in various environments as a part of proving they are well-trained and under control.

Yes, any breed can be a service dog as long as the dog can perform tasks to assist with a disability.

The review process typically takes 2-4 weeks, depending on the completeness of the application and documentation provided.

No, service dogs are not required to wear a vest or specific gear. However, many handlers use a vest for identification and to minimize public interference.

You should update your information through our website or contact customer service to ensure all records are current.

You will receive detailed feedback on why your application was denied. You can address these issues and reapply.

Service dogs are allowed in public places where other dogs are not typically allowed, as per the Equality Act 2010. However, there are exceptions in specific sterile or safety-sensitive environments.

Yes, we require an annual verification to maintain your registration active, ensuring your dog’s information and status are up-to-date.

Your service dog’s ID card and the legal information card included in your ID kit are sufficient to prove your dog’s registered status in public places.